Privacy Policy

The Privacy Policy is part of the General Conditions that govern this Website.
VERSION 04/15/2019

Who is responsible for the processing of your data?
QO Clinic
Captain Segarra , 33 Bajo Izquierda, Alicante
03004 – Alicante
CIF: B42613448
Phone: +34 965 200 005
Email: info @ clinicaqo .es

You can contact us in any way to communicate with us.
We reserve the right to modify or adapt this Privacy Policy at any time. We recommend you to review it, and if you have registered and access your account or profile, you will be informed of the changes.

If you are one of the following groups, consult the information below:

Web or Email Address Contacts
What data do we collect through the Web?
We can treat your IP, what operating system or browser you use, and even the duration of your visit, anonymously.
If you provide us with information in the contact form, you will identify yourself in order to contact you, if necessary.

Answer your questions, requests or requests.
Manage the requested service, answer your request, or process your request.
Information by electronic means, that relate to your request.
Commercial information or events by electronic means, as long as there is express authorization.
Perform analysis and improvements on the Web, about our products and services. Improve our commercial strategy

The acceptance and consent of the interested party: In those cases where to complete an application it is necessary to fill in a form and click on the submit button, the completion of which will necessarily imply that you have been informed and have expressly granted your consent to the content of the clause annexed to said form or acceptance of the privacy policy.
All our forms have the symbol * in the mandatory data. If you do not provide these fields, or do not check the Acceptance checkbox of the Privacy Policy, the sending of the information will not be allowed. Normally it has the following formula: “[] I am over 14 and I have read and accept the Privacy Policy.”

Newsletter contacts
What data do we collect through the newsletter ?
On the Web, you can subscribe to the Newsletter , if you provide us with an email address, to which the same will be sent.
We will only store your email in our database, and will proceed to send you emails periodically, until you request the cancellation, or stop sending emails.
You will always have the option to unsubscribe, in any communication.

Manage the requested service.
Information by electronic means, that relate to your request.
Commercial information or events by electronic means, as long as there is express authorization.
Perform analysis and improvements in mailing , to improve our business strategy.

Acceptance and consent of the interested party: In those cases where you subscribe, it will be necessary to accept a checkbox and click on the submit button. This will necessarily imply that you have been informed and have expressly granted your consent to the receipt of the newsletter .
If you do not check the acceptance policy checkbox of the privacy policy, the sending of the information will not be allowed. Normally it has the following formula: “[] I am over 14 and I have read and accept the Privacy Policy.”

customers
For what purpose do we treat your personal data?

At Clínica QO we will treat your personal data with the following purposes:
Manage the contractual relationship and the provision of the services requested by the client.
Carry out all the administrative, fiscal and accounting procedures necessary to comply with our contractual commitments and fiscal and accounting obligations.
In the cases of direct debit, Clinic QO will manage the collection in the account indicated for this purpose and indefinitely, as long as the relations between both parties continue, through the receipts corresponding to the payment of the services provided by Clínica QO

How long are we going to keep your personal data?
Your personal data will be kept for the duration of the service.

Once the service has been completed, your data will be kept for a period of 5 years, after which it will proceed to its safe destruction by virtue of the law 41/2002 of November 14, the autonomy of the patient and rights and obligations in matter of information and documentation.

Your processed data for the sending of advertising and promotions of Clínica QO they will be preserved until the consent granted is revoked.

What is the legitimacy for the processing of your data?   Execution of a contract to provide services.

Express / express consent of the interested party:
The treatment of your data is legitimized in the consent granted by the client when requesting the provision of services to Clínica QO
Sending information on the different services offered by Clínica QO they are based on the consent of the interested party.

Compliance with a legal obligation
The management of the collection of receipts corresponding to the payment of the services provided is covered by Law 16/2009 on Payment Services.

To which recipients will your data be communicated?   The personal data collected will be treated exclusively for the proper performance of the service.

Within the framework of the functions of inspection, evaluation, accreditation and planning, duly accredited technical personnel will have access to their data in the performance of their functions of checking the quality of service, respect for their rights or any other obligation of the company in relation to customers and users or the Public Administration itself.

Suppliers
What data do we use as a provider?
Information by electronic means, that relate to your request.
Commercial information or events by electronic means, as long as there is express authorization.
Manage administrative, communications and logistics services performed by the Responsible.
Billing.
Make the corresponding transactions.
Billing and declaration of timely taxes.
Control and recovery management.

The legal basis is the acceptance of a contractual relationship, or otherwise your consent to contact us or offer your products by any means.

Contacts Social Networks
What data do we use from social networks?

Answer your questions, requests or requests.
Manage the requested service, answer your request, or process your request.
Connect with you and create a community of followers.

The acceptance of a contractual relationship in the environment of the corresponding social network, and in accordance with its Privacy policies:

Facebook
http://www.facebook.com/policy.php?ref=pf

Instagram
https://help.instagram.com/155833707900388

Twitter
http://twitter.com/privacy 

Linkedin
http://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv 

Pinterest
https://about.pinterest.com/en/privacy-policy 

Google*
http://www.google.com/intl/es/policies/privacy/ 
* (Google+ and YouTube )

How long are we going to keep personal data?   We can only consult or cancel your data in a restricted way when having a specific profile. We will treat them as long as you leave us following us, being friends or giving “like”, “follow” or similar buttons.
Any rectification of your data or restriction of information or publications must be done through the configuration of your profile or user in the social network itself.

Jobseekers
What data do we use from your CV?

Organization of selection processes for hiring employees.
Cite yourself for job interviews and evaluate your candidacy.
If you have given us your consent, we can assign it to collaborating or related companies, with the sole purpose of helping you find a job.
If you check the acceptance policy checkbox of the privacy policy, you give us your consent to assign your job application to the entities that make up the group of companies with the aim of including you in their personnel selection processes.
Likewise, we inform you that one year after receipt of your curriculum vitae, we will proceed to its safe destruction.

The legal basis is your unequivocal consent, when you send us your CV.

Do we include personal data of third parties?
No, as a general rule we only treat the data provided by the owners. If you provide us with data from third parties, you must first inform and request your consent to said persons, or otherwise you will exempt us from any responsibility for the breach of this requirement.

And data of minors?
We do not process data for children under 14 years of age. Therefore, refrain from providing them if you do not have that age or, where appropriate, to provide data from third parties that do not have the aforementioned age. QO Clinic
He is exempt from any responsibility for the breach of this forecast.

Will we make communications by electronic means?
They will only be made to manage your request, if it is one of the means of contact you have given us.
If we carry out commercial communications, they will have been previously and expressly authorized by you .

What security measures do we apply?
You can rest assured: We have adopted an optimal level of protection of the Personal Data that we manage, and we have installed all the means and technical measures at our disposal according to the state of technology to avoid loss, misuse, alteration, unauthorized access and Theft of Personal Data.

To which recipients will your information be communicated?   Your data will not be transferred to third parties, except legal obligation. Specifically, the State Agency of the Tax Administration and banks and financial entities will be informed of the collection of the service rendered or product acquired as those responsible for the treatment necessary for the execution of the agreement.
In case of purchase or payment, if you choose any application, web, platform, bank card, or any other online service, your data will be transferred to that platform or will be treated in your environment, always with maximum security.
When we order it, the web development and maintenance company or the hosting company will have access to our website. They will have signed a contract to provide services that requires them to maintain the same level of privacy as we do.
Any international transfer of data when using American applications, will be attached to the Privacy agreement Shield , which guarantees that American software companies comply with European data protection policies regarding privacy.

What rights do you have?

To know if we are treating your data or not.
To access your personal data.
To request the rectification of your data if they are inaccurate.
To request the deletion of your data if they are no longer necessary for the purposes for which they were collected or if you withdraw the consent granted.
To request the limitation of the treatment of your data, in some cases, in which case we will only keep them in accordance with current regulations.
To carry your data, which will be provided in a structured, commonly used or mechanical reading format. If you prefer, we can send them to the new manager you designate. It is only valid in certain cases.
To file a claim with the Spanish Data Protection Agency or competent control authority, if you believe that we have not treated you correctly.
To revoke consent for any treatment for which you have consented, at any time.
If you modify any information, we thank you for sharing it to keep them updated.

Do you want a form for the exercise of Rights?

We have forms for the exercise of your rights, ask for them by email or if you prefer, you can use the ones elaborated by the Spanish Data Protection Agency or third parties.
These forms must be signed electronically or accompanied by a photocopy of the DNI.
If someone represents you, you must attach a copy of your ID, or sign it with your electronic signature.
The forms can be presented in person, sent by letter or by mail at the address of the person responsible at the beginning of this text.

How long did it take to answer the Exercise of Rights?
It depends on the right, but at most one month from your request, and two months if the issue is very complex and we notify you that we need more time.

Do we treat cookies?
If we use other types of cookies that are not necessary, you can consult the cookies policy in the corresponding link from the beginning of our website.

How long are we going to keep your personal information?

Personal data will be maintained while you are still connected with us.
Once you disassociate yourself, the personal data processed in each purpose will be maintained during the legally stipulated deadlines, including the period in which a judge or court may request them, taking into account the limitation period for legal actions.
The data processed will be maintained as long as the aforementioned legal deadlines do not expire, if there is a legal maintenance obligation, or if the legal term does not exist, until the interested party requests their suppression or revocation of the consent granted.
We will keep all the information and communications related to your purchase or the provision of our service, while the guarantees of the products or services last, to attend to possible claims.
In each treatment or type of data, we provide you with a specific period, which you can consult in the following table:

FileDocumentConservation
customers
Invoices
Forms and coupons
Contracts
10 years
15 years
5 years
Human Resources
Payroll, TC1, TC2, etc.
Curriculums
Docs of severance payments
Contracts
Data of temporary workers
Worker’s file
10 years
Until the end of the selection process, and 1 more year with your consent
4 years
Up to 5 years after the withdrawal
MarketingDatabases or web visitorsWhile the treatment lasts
Suppliers
Invoices
Contracts
10 years
5 years
Access control and video surveillance
List of visitors
Videos
30 days
30 day blocked
3 years destruction
AccountingBooks and Accounting Documents
Partner agreements and boards of directors, company bylaws, minutes, board of directors regulation and delegated committees
Financial statements, audit reports
Records and documents related to grants
6 years
Fiscal
Take charge of the administration of the company, rights and obligations related to the payment of taxes
Administration of dividend payments and tax withholdingsInformation about the intra-group price establishments
10 years
18 years
8 years for intra-group transactions for price agreements
Security and healthWorkers’ Medical Records5 years
Environment
Information chemical or substantially dangerous substances
Documents related to environmental permits. While the activity is taking place.
Records on recycling or waste disposal
Subsidies for cleaning operations must keep the documents of rights and obligations, receipts and payments.
Reports on accidents
5 years
10 years
3 years after the closing of the activity
10 years (statute of limitations)
3 years
4 years
5 years
InsuranceInsurance policies6 years (general rule)
2 years (damages)
5 years (personal)
10 years (life)
PurchasesRegister all deliveries of goods or services, intra-community acquisitions, imports and exports for VAT purposes5 years
Jurídico
Documents Intellectual and Industrial Property
Contracts and agreements
Permits, licenses, certificates
Confidentiality and non-competition agreements
6 years from the expiration date of the permit, license or certificate
10 years (criminal prescription)
Always the term of the obligation or confidentiality
LOPD
Treatment of personal data, if different from the treatment notified to the AEPD
Personal data of employees stored in the networks, computers and communications equipment used by them, access controls and internal management / administration systems
3 years
5 years

This post is also available in: Spanish German

de_DE
es_ES
en_US