Privacy Policy
Dear patient,
The protection of your personal data is important to us. In accordance with the General Data Protection Regulation (GDPR), we are obliged to inform you about the purposes for which our clinic collects, stores or transfers data. This information will also provide you with details about your data protection rights.
1. Data controller
The data controller is:
Clinica QO
Calle del Capitán Segarra 33 Bajo Izquierda
03004 Alicante, Spain
Tel.: 965 200 005
E-mail: info@clinicaqo.es
There is no designated data protection officer.
Information on the processing of personal data
Visiting our website
When you visit our website, we collect personal data that your browser automatically transmits to our server.
This data is necessary to ensure the stability and security of the website (Art. 6 para. 1 lit. f RGPD).
The data collected includes:
– IP address and service provider
– Date and time of the request
– Content of the request (specific page)
– Access status/HTTP status code
– Amount of data transferred
– Website from which the request originates
– Browser, incl. language and software version
– Operating system and its interface
3. Purpose of data processing
The processing of your data is carried out on the basis of legal provisions to fulfill the processing contract between you and your physician as well as to fulfill the associated obligations.
For this purpose, we process your personal data, in particular your health data. This includes anamnesis, diagnoses, therapeutic proposals and results that we or other physicians collect. For these purposes, other physicians or psychotherapists who are treating you may also provide us with data (e.g., medical reports).
The collection of health data is a requirement for your treatment. If the necessary information is not provided, proper treatment cannot be carried out.
4. Recipients of your data
We only transfer your personal data to third parties where permitted by law or where you have given your consent.
Recipients of your personal data may include, but are not limited to, other physicians/psychotherapists, medical associations, health insurance companies, the health insurance medical service, medical colleges and private billing services.
The transfer is primarily for the purpose of billing for services rendered, resolving medical issues and handling issues related to your insurance coverage. In some cases, the transfer of data may be made to other authorized recipients.
5. Cookies
This website uses cookies. Cookies are small text files that are stored on your device. Your browser accesses these files. The use of cookies improves the usability and security of this website.
Common browsers offer the option to disable cookies. Note: It is not guaranteed that you will be able to access all features of this website without restriction if you disable cookies.
6. Storage of your data
We retain your personal data only for as long as is necessary to carry out the processing. According to statutory provisions, we are obliged to retain this data for at least 10 years after the end of the processing. In some cases, other regulations may require longer retention periods, e.g. 30 years for radiology records in accordance with Article 28 paragraph 3 of the Radiology Regulation.
7. Contact data management
If you contact the website operator via the contact options provided, your data will be stored in order to process and respond to your request. Without your consent, this data will not be passed on to third parties.
8. Analysis and third party tools
When you visit our website, your surfing behavior can be statistically analyzed. This is mainly done with analytics programs such as Google Analytics. You can find more details in the following sections of this privacy policy.
9. Accommodation
Our website is externally hosted by Raidboxes GmbH (Hafenstraße 32, 48153 Münster, Germany). Personal data collected on this website is stored on the servers of the hosting provider, including IP addresses, metadata and communication data, as well as data about access to the website.
There is a data processing contract with the hosting provider that ensures that personal data is processed exclusively in accordance with our instructions and in compliance with the GDPR.
10. Integration of third party services and contents
Our website may include content, services and features from other providers. These external services are necessary to ensure the full functionality of the website. The external services we use include:
- Google Maps for interactive map visualization,
- YouTube and Vimeo for video embedding,
- Facebook for the integration of social network content,
- TrustIndex to display customer reviews.
In order for this content to be displayed in your browser, it is necessary to transmit your IP address to the respective provider. These third-party providers may store the IP address for statistical purposes.
11. Use of the contact form
When using the contact form on our website, the data entered (such as name, e-mail address and telephone number) will be processed and stored in order to process your request. The processing of this data is based on your consent (Art. 6 para. 1 lit. a GDPR) or for the performance of a contract (Art. 6 para. 1 lit. b GDPR).
You may withdraw your consent to the processing of your data at any time by informally notifying us by e-mail.
12. Google reCAPTCHA
To protect the contact form and other input forms on our website, we use the Google reCAPTCHA service . This service ensures that entries are made by humans and not by automated programs (bots). For this purpose, various data (such as the IP address and the duration of the user’s stay on the page) is collected and transmitted to Google.
The use of reCAPTCHA is based on our legitimate interest in the security of our website and the prevention of abuse by automated access. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f of the GDPR.
For more information about Google reCAPTCHA and Google’s privacy policy, please visit: https://policies.google.com/privacy.
13. Google Maps
Our website uses the Google Maps service to display interactive maps. This allows you to conveniently use the map function directly on the website.
When you visit our website, data (such as your IP address) is transferred to Google. If you are logged in to your Google account, Google may link this information to your profile. If you do not want this to happen, please log out of your Google account before visiting our website.
For more information on the purpose and scope of data collection by Google Maps, please see Google’s privacy policy: https://policies.google.com/privacy.
14. Google Analytics
This website uses Google Analytics, a web analytics service provided by Google Inc. Google Analytics uses “cookies”, which are text files that are stored on your device and enable analysis of your use of the website. The information generated by the cookie about your use of this website is generally transmitted to a Google server in the USA and stored there. and stored there.
On this website, IP anonymization has been activated, whereby your IP address will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. and shortened there.
Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website and internet usage to the website operator.
You can prevent cookies from being stored by setting your browser accordingly. In addition, you can prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address) and processing them by downloading and installing the following browser plug-in: http://tools.google.com/dlpage/gaoptout.
For more information on the Google Analytics privacy policy, please see: https://policies.google.com/privacy.
15. Google Fonts
Our website uses Google Fonts to ensure a consistent presentation of fonts. These fonts are integrated locally on our server, so that no direct connection to Google’s servers is established when using Google Fonts. Thus, no personal data is transmitted to Google in connection with the use of the fonts.
16. YouTube and Vimeo
Our website includes embedded videos from YouTube and Vimeo. When you visit a page with a YouTube or Vimeo video, a connection is established with the servers of the respective providers. In this process, the server is informed which of our pages you have visited.
If you are logged in to your YouTube or Vimeo account, you allow the providers to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your account before using our website.
For more information about YouTube and Vimeo’s privacy policy, please visit:
- YouTube: https://policies.google.com/privacy
- Vimeo: https://vimeo.com/privacy
17. TrustIndex
Our website uses the TrustIndex service to display customer reviews. TrustIndex collects reviews from various sources and displays them on our website. This may involve the transmission of your IP address to TrustIndex so that the service can function properly. TrustIndex may use this data for statistical purposes and to improve its offer.
For more information about TrustIndex’s privacy policy, please visit: https://www.trustindex.io/privacy-policy/.
18. Your Rights
You have the right to:
- According to Art. 15 GDPR, obtain information about your personal data processed by us;
- According to Art. 16 GDPR, rectify incorrect data or complete incomplete data stored by us;
- According to Art. 17 RGPD, request the deletion of your personal data, unless the law requires its conservation;
- According to Art. 18 GDPR, restrict the processing of your personal data if you dispute its accuracy or if the processing is unlawful;
- According to Art. 20 GDPR, receive your personal data in a structured, commonly used and machine-readable format or request its transfer to another data controller;
- According to Art. 7 para. 3 RGPD, withdraw your previously granted consent at any time.
To exercise these rights, you may contact us at any time using the contact information provided above.
19. Right to file a complaint with the competent authority
You also have the right to file a complaint with the Spanish Data Protection Agency (AEPD) if you believe that the processing of your personal data does not comply with current data protection regulations. The address is:
Agencia Española de Protección de Datos (AEPD)
Calle de Jorge Juan, 6
28001 Madrid, Spain
Tel.: +34 901 100 099
Website: https://www.aepd.es/
20. Changes to this privacy policy
We reserve the right to modify this privacy policy to adapt it to new legal regulations or changes in our services. For your next visit, the updated privacy policy will be applicable.
Date: September 2024