Privacy Policy

The protection of your personal data is important to us. In accordance with the General Data Protection Regulation (GDPR), we are required to inform you of the purposes for which our clinic collects, stores, or transfers data. This information will also provide you with details about your data protection rights.

1. Data controller

The data controller is:

Clinica QO
Calle del Capitán Segarra 33, Ground Floor, Left
03004 Alicante, Spain
Tel.: 965 200 005
Email: info@clinicaqo.es

There is no designated data protection officer.

Information on the processing of personal data

Visiting our website. When you visit our website, we collect personal data that your browser automatically transmits to our server. This data is necessary to ensure the stability and security of the website (Art. 6(1)(f) GDPR). The data collected includes:

• IP Address and Service Provider
• Date and time of the request
• Application Content (Specific Page)
• Access Status/HTTP Status Code
• Amount of data transferred
• Website from which the request originated
• Browser, including language and software version
• Operating System and Its Interface

3. Purpose of data processing

Your data is processed in accordance with legal provisions to fulfill the treatment agreement between you and your therapist, as well as to comply with the associated obligations.

To this end, we process your personal data, particularly your health information. This includes medical history, diagnoses, treatment recommendations, and results collected by us or other healthcare professionals. For these purposes, other healthcare professionals who are treating you may also provide us with information (for example, medical reports).

The collection of health data is a prerequisite for treatment. If the necessary information is not provided, appropriate treatment cannot be provided.

4. Recipients of your data

We only transfer your personal data to third parties where permitted by law or where you have given your consent.

The recipients of your personal data may include, among others, other healthcare professionals, insurance companies, and billing services.

The transfer is primarily carried out for the purpose of billing for services rendered, resolving medical issues, and managing matters related to your insurance coverage. In some cases, data may be transferred to other authorized recipients.

5. Cookies

This website uses first-party and third-party cookies. Cookies are small text files that are stored on your device and help improve the usability and security of this website, as well as analyze its usage and provide third-party content (such as maps or videos).

You can manage your consent at any time through the cookie settings panel that appears when you access the site. For detailed information about the types of cookies used, their purposes, and how to disable them, please see our Cookie Policy.

6. Storage of your data

We retain your personal data only for as long as necessary to carry out the processing. In accordance with legal provisions, we are required to retain this data for at least 10 years after the processing has ended. In some cases, other regulations may require longer retention periods.

7. Contact data management

If you contact the website operator using the contact options provided, your data will be stored for the purpose of processing and responding to your request. This data will not be transferred to third parties without your consent.

8. Analysis and third party tools

When you visit our website, your browsing behavior may be analyzed statistically. This is primarily done using analytics tools such as Google Analytics. You can find more details in the following sections of this privacy policy.

9. Accommodation

Our website is hosted externally by Raidboxes GmbH (Hafenstraße 32, 48153 Münster, Germany). Personal data collected on this website is stored on the hosting provider’s servers, including IP addresses, metadata, and communication data, as well as data regarding access to the website.

There is a data processing contract with the hosting provider that ensures that personal data is processed exclusively in accordance with our instructions and in compliance with the GDPR.

10. Integration of third party services and contents

Our website may include content, services, and features from other providers. These external services are necessary to ensure the website’s full functionality. The external services we use include:

• Google Maps for interactive map visualization,
• YouTube and Vimeo for video embedding,
• Facebook for the integration of social network content,

In order for this content to be displayed in your browser, your IP address must be transmitted to the relevant provider. These third-party providers may store your IP address for statistical purposes.

11. Use of the contact form

When you use the contact form on our website, the information you enter (such as your name, email address, and phone number) will be processed and stored so that we can respond to your request. The processing of this data is based on your consent (Art. 6(1)(a) GDPR) or for the performance of a contract (Art. 6(1)(b) GDPR).

You may withdraw your consent to the processing of your data at any time by informally notifying us by e-mail.

12. Google reCAPTCHA

To protect the contact form and other input forms on our website, we use the Google reCAPTCHA service. This service ensures that entries are made by people and not by automated programs (bots). To this end, various data (such as the IP address and the length of the user’s visit to the page) are collected and transmitted to Google.

Our use of reCAPTCHA is based on our legitimate interest in ensuring the security of our website and preventing abuse through automated access. This constitutes a legitimate interest within the meaning of Article 6(1)(f) of the GDPR.

For more information about Google reCAPTCHA and Google’s privacy policy, please visit: https://policies.google.com/privacy.

13. Google Maps

Our website uses Google Maps to display interactive maps. This allows you to conveniently use the map feature directly on the website.

When you visit our website, certain data (such as your IP address) is transmitted to Google. If you are signed in to your Google account, Google may link this information to your profile. If you do not want this to happen, please sign out of your Google account before visiting our website.

For more information on the purpose and scope of data collection by Google Maps, please see Google’s privacy policy: https://policies.google.com/privacy.

14. Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. Google Analytics uses “cookies,” which are text files stored on your device that enable an analysis of your use of the website. The information generated by the cookie regarding your use of this website is generally transmitted to a Google server in the U.S. and stored there.

IP anonymization has been enabled on this website, so your IP address will be truncated by Google within the member states of the European Union or in other states party to the European Economic Area agreement. Only in exceptional cases will the full IP address be transmitted to a Google server in the U.S. and truncated there.

Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website and internet usage to the website operator.

You can prevent cookies from being stored by configuring your browser accordingly. In addition, you can prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address) and from processing that data by downloading and installing the following browser add-on: http://tools.google.com/dlpage/gaoptout.

For more information on the Google Analytics privacy policy, please see: https://policies.google.com/privacy.

15. Google Fonts

Our website uses Google Fonts to ensure consistent font display. These fonts are embedded locally on our server, so no direct connection to Google’s servers is established when using Google Fonts. As a result, no personal data is transmitted to Google in connection with the use of the fonts.

16. YouTube and Vimeo

Our website includes embedded videos from YouTube and Vimeo. When you visit a page with a YouTube or Vimeo video, a connection is established with the respective providers’ servers. During this process, the server is informed which of our pages you have visited.

If you are logged in to your YouTube or Vimeo account, you are allowing these providers to link your browsing behavior directly to your personal profile. You can prevent this by logging out of your account before using our website.

For more information about YouTube and Vimeo’s privacy policy, please visit:

• YouTube: https://policies.google.com/privacy
• Vimeo: https://vimeo.com/privacy

17. Your Rights

You have the right to:

• According to Art. 15 GDPR, obtain information about your personal data processed by us;
• According to Art. 16 GDPR, rectify incorrect data or complete incomplete data stored by us;
• According to Art. 17 RGPD, request the deletion of your personal data, unless the law requires its conservation;
• According to Art. 18 GDPR, restrict the processing of your personal data if you dispute its accuracy or if the processing is unlawful;
• According to Art. 20 GDPR, receive your personal data in a structured, commonly used and machine-readable format or request its transfer to another data controller;
• According to Art. 7 para. 3 RGPD, withdraw your previously granted consent at any time.

To exercise these rights, you may contact us at any time using the contact information provided above.

18. Right to file a complaint with the competent authority

You also have the right to file a complaint with the Spanish Data Protection Agency (AEPD) if you believe that the processing of your personal data does not comply with current data protection regulations. The address is:

Spanish Data Protection Agency (AEPD)
Calle de Jorge Juan, 6
28001 Madrid, Spain
Tel.: +34 901 100 099
Website: https://www.aepd.es/

19. Changes to This Privacy Policy

We reserve the right to modify this privacy policy to comply with new legal regulations or changes to our services. The updated privacy policy will apply to your next visit.

Date: June 2026