Privacy Policy

The protection of your personal data is important to us. In accordance with the General Data Protection Regulation (GDPR), we are obliged to inform you about the purposes for which our clinic collects, stores or transfers data. This information will also provide you with details about your rights regarding data protection.

1. Data controller

The data controller is:

Clinica QO
Calle del Capitán Segarra 33, Bajo Izquierda
03004 Alicante, España
Tel.: 965 200 005
Email: info@clinicaqo.es

No data protection officer has been appointed.

2. Information on the processing of personal data

Visiting our website. When you visit our website, we collect personal data that your browser automatically transmits to our server. This data is necessary to ensure the stability and security of the website (Art. 6(1)(f) GDPR). The data collected includes:

3. Purpose of the data processing

Your data is processed on the basis of legal provisions to fulfil the treatment contract between you and your therapist, as well as to fulfil the associated obligations.

For this purpose, we process your personal data, in particular your health data. This includes case histories, diagnoses, therapy proposals and findings collected by us or other professionals. For these purposes, other professionals treating you may also provide us with data (for example, medical reports).

The collection of health data is a requirement for your treatment. If the necessary information is not provided, appropriate treatment cannot be carried out.

4. Recipients of your data

We only transfer your personal data to third parties where the law permits it or you have given your consent.

The recipients of your personal data may include, among others, other healthcare professionals, insurance companies and billing services.

The transfer is mainly carried out for the purpose of billing the services provided, resolving medical matters and handling matters relating to your insurance cover. In some cases, the transfer of data may be made to other authorised recipients.

5. Cookies

Este sitio web utiliza cookies propias y de terceros. Las cookies son pequeños archivos de texto que se almacenan en su dispositivo y permiten mejorar la usabilidad y seguridad de este sitio web, así como analizar su uso y ofrecer contenidos de terceros (como mapas o vídeos).

Puede gestionar su consentimiento en cualquier momento a través del panel de configuración de cookies que aparece al acceder al sitio. Para una información detallada sobre los tipos de cookies utilizadas, sus finalidades y cómo desactivarlas, consulte nuestra Política de cookies.

6. Storage of your data

We retain your personal data only for as long as is necessary to carry out the treatment. Under the legal provisions, we are obliged to retain this data for at least 10 years after the treatment ends. In some cases, other regulations may require longer retention periods.

7. Handling of contact data

If you contact the website operator through the contact options provided, your data will be stored in order to process and respond to your request. Without your consent, this data will not be transferred to third parties.

8. Analysis tools and third-party tools

When you visit our website, your browsing behaviour may be analysed statistically. This is mainly done using analysis programs such as Google Analytics. You can find further details in the following sections of this privacy policy.

9. Hosting

Our website is hosted externally by Raidboxes GmbH (Hafenstraße 32, 48153 Münster, Germany). The personal data collected on this website is stored on the hosting provider’s servers, which includes IP addresses, metadata and communication data, as well as data on website access.

There is a data processing agreement with the hosting provider that ensures that personal data is processed exclusively in accordance with our instructions and in compliance with the GDPR.

10. Integration of third-party services and content

Our website may include content, services and features from other providers. These external services are necessary to ensure the full functionality of the website. The external services we use include:

In order for this content to be displayed in your browser, it is necessary to transmit your IP address to the relevant provider. These third-party providers may store the IP address for statistical purposes.

11. Use of the contact form

When you use the contact form on our website, the data entered (such as name, email address and telephone number) will be processed and stored in order to handle your request. The processing of this data is based on your consent (Art. 6(1)(a) GDPR) or for the performance of a contract (Art. 6(1)(b) GDPR).

You can withdraw your consent to the processing of your data at any time by means of an informal notification by email.

12. Google reCAPTCHA

To protect the contact form and other input forms on our website, we use the Google reCAPTCHA service. This service ensures that entries are made by humans and not by automated programs (bots). For this purpose, various data (such as the IP address and the duration of the user’s stay on the page) is collected and transmitted to Google.

The use of reCAPTCHA is based on our legitimate interest in the security of our website and the prevention of abuse through automated access. This constitutes a legitimate interest within the meaning of Art. 6(1)(f) GDPR.

For more information about Google reCAPTCHA and Google’s privacy policy, please visit: https://policies.google.com/privacy.

13. Google Maps

Our website uses the Google Maps service to display interactive maps. This allows you to conveniently use the map function directly on the website.

When you visit our website, data (such as your IP address) is transferred to Google. If you are logged in to your Google account, Google may link this information to your profile. If you do not want this to happen, log out of your Google account before visiting our page.

For more information about the purpose and scope of data collection by Google Maps, please refer to Google’s privacy policy: https://policies.google.com/privacy.

14. Google Analytics

This website uses Google Analytics, a web analysis service provided by Google Inc. Google Analytics uses «cookies», which are text files stored on your device that enable an analysis of your use of the website. The information generated by the cookie about your use of this website is generally transmitted to a Google server in the USA and stored there.

On this website, IP anonymisation has been activated, so that your IP address will be truncated by Google within the member states of the European Union or in other contracting states of the agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there.

Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity and to provide other services relating to the use of the internet and the website to the website operator.

You can prevent cookies from being stored by configuring your browser accordingly. In addition, you can prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by downloading and installing the following browser plugin: http://tools.google.com/dlpage/gaoptout.

For more information about Google Analytics’ privacy policy, please visit: https://policies.google.com/privacy.

15. Google Fonts

Our website uses Google Fonts to ensure a consistent presentation of the typefaces. These fonts are integrated locally on our server, so that no direct connection to Google’s servers is established when using Google Fonts. In this way, no personal data is transmitted to Google in connection with the use of the fonts.

16. YouTube and Vimeo

Our website includes embedded videos from YouTube and Vimeo. When you visit a page with a YouTube or Vimeo video, a connection is established with the servers of the respective providers. In this process, the server is informed which of our pages you have visited.

If you are logged in to your YouTube or Vimeo account, you allow the providers to associate your browsing behaviour directly with your personal profile. You can prevent this by logging out of your account before using our website.

For more information about YouTube and Vimeo’s privacy policy, please visit:

17. Your rights

You have the right:

To exercise these rights, you can contact us at any time using the contact details provided above.

18. Right to lodge a complaint with the competent authority

You also have the right to lodge a complaint with the Agencia Española de Protección de Datos (AEPD) if you consider that the processing of your personal data does not comply with the applicable data protection regulations. The address is:

Agencia Española de Protección de Datos (AEPD)
Calle de Jorge Juan, 6
28001 Madrid, España
Tel.: +34 901 100 099
Website: https://www.aepd.es/

19. Changes to this privacy policy

We reserve the right to amend this privacy policy in order to adapt it to new legal regulations or changes to our services. The updated privacy policy will apply to your next visit.

Last updated: June 2026